Customers need to check the condition of the goods, and may exchange or return them at the time of delivery/receipt in the following cases:
- Goods are not of the correct type, model or as ordered on the website at the time of purchase.
- Not enough quantity or sets as agreed in the order.
- The external condition is affected, such as torn packaging, peeling, or broken.
Customers are responsible for providing relevant documentation to prove the deficiency in order to complete the return/exchange process.
Policy on notification time and sending products for exchange/return:
- Notification time for exchange/return: within 48 hours from receipt of the product for cases where the product is missing accessories, gifts or is broken.
- Time to send products for exchange/return: within 14 days from receipt of the product.
Location for exchanging/returning products: Customers can bring the product directly to our office/store or send it through the postal service.
In case customers have feedback/complaints regarding the quality of the product, please contact our customer care hotline.
